Welcome
Cebu Pacific has forged strategic ties with Malayan insurance bringing to fore the exclusive TravelSure insurance cover for discerning Cebu Pacific guests. TravelSure offers maximum protection at very low premiums.

Visit Malayan Website

 
 
HOME | ABOUT US | BENEFITS | CLAIMS | FAQs | CONTACT US
 
FAQ


+ Originating from Philippines, Macau and Japan

 
 
WHAT IS TRAVELSURE?
TravelSure is a comprehensive personal accident and emergency medical treatment insurance coverage benefit while you are on travel status anywhere in the Philippines or in Asia. The TravelSure policy starts 2 hours before the insured’s scheduled departure time indicated in the Itinerary Receipt issued to the insured. The policy will cover the passenger a maximum of 30 days or when he returns from his/her trip or two (2) hours after the scheduled time of arrival whichever comes first.
 
WHO ARE QUALIFIED TO AVAIL TRAVELSURE?

Travelsure may be availed by guest age one (1) year old to sixty-five (65) years old.

 
WHAT OTHER BENEFITS DOES TRAVEL SURE PROVIDE?

TravelSure gives you the ultimate protection possible not only from accidents and medical services but also for recovery of lost travel documents, loss/delay/damage of your checked in baggage, strikes and hijacking, flight delay, trip curtailment and cancellation for medical or legal emergency.

 
WHEN SHALL THE POLICY COMMENCE AND END?

This policy is effective while the insured passenger is on travel status during the policy period specified in the schedule provided. The cover commences two hours before the insured’s scheduled departure time indicated in Itinerary Receipt issued to the insured.

The cover ceases under the following conditions:

Round Trip / Open Jaw

a) The expiry of the policy period specified in the schedule;
b) The insured’s travel reaching the 30th day, unless previously declared to the Company and the latter signified its acceptance and an additional premium has been paid;
c) Within two (2) hours after the scheduled time & date of arrival at the last destination specified in the travel ticket, in the policy schedule, or certificate of insurance or any subsequent endorsements; or
d) The insured’s reaching his/her place of residence or employment,

whichever occurs first.

Single Trip-One Way

a) The expiry of the policy period specified in the schedule;
b) within two (2) hours after the scheduled time & date of arrival at the destination specified in the Itinerary Receipt, in the policy schedule, or certificate of insurance or any subsequent endorsements; or,
c) The insured’s reaching his/her place of residence or employment,

whichever occurs first.

 
WHAT IS MY MAXIMUM DAY OF COVER?
The maximum day of cover is thirty (30) days per any one Round Trip unless the company has been informed and later accepted the risk to extend cover beyond the maximum day of cover.
 
HOW MUCH DOES IT COST? AND WHERE CAN I AVAIL OF IT?
Only Php 280.00 per passenger for a one-way trip and Php 350.00per passenger for a round trip for flights originating from Philippines, Macau and Japan. Only Php 350 per passenger for one-way trip and Php 550 per passenger for a roundtrip to and from Dubai. Only Php 350 per passenger for one-way trip and Php550 per passenger for roundtrip from Philippines to Doha, Qatar.

A guest may avail of TravelSure by booking online or they may ask about Travel Sure thru Cebu Pacific Call Center and Ticketing offices.
 
WHAT IF I HAVE PREVIOUSLY CONFIRMED A ONE-WAY FLIGHT AND AVAILED OF TRAVELSURE THEN EVENTUALLY DECIDE TO BOOK MY RETURN FLIGHT? CAN I UPGRADE MY ONE-WAY TRAVELSURE?
You can add another one-way TravelSure for your return flight by creating another booking but cannot upgrade the original one-way Travelsure to a round-trip Travelsure. Covers apply per one-way trip.
 
WHO SHALL BE NAMED INSURED?
The insured referred to in this policy shall refer to the person named in the Cebu Pacific Booking.
 
WHO WILL BE QUALIFIED AS THE BENEFICIARY?
The beneficiary should be any first-degree family relationship with the insured (i.e. father, mother, brother, sister spouse, qualified dependents or children).
 
CAN A GUEST REFUND HIS/HER INSURANCE?
No.
 
WHAT IF A GUEST REBOOKS HIS FLIGHT? CAN THEY ALSO REBOOK THEIR INSURANCE?
If the flight is rebooked to another date/time but with the same route, insurance will be carried over to the rebooked flight. However, if the flight will be rerouted, the insurance will be forfeited. But, guest may purchase new insurance for the new route/s selected.
 
HOW MANY DEPENDENTS CAN I DECLARE UNDER THIS PACKAGE?
A passenger may declare up to one beneficiary per policy.
 
CAN I FILE A CLAIM IN MALAYAN IF I LOSE MY LAPTOP ABROAD?
No. Benefits will not be provided for any loss or damage to personal computers (including software and accessories) or laptops.
 
CAN I CANCEL MY TRIP FOR ANY REASON AND GET ALL MY MONEY THROUGH MY TRIP CANCELLATION BENEFITS?
The Trip Cancellation Benefit is only applicable for insurance reasons indicated in the full terms and conditions. Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-Existing conditions are not covered.
 
CAN I STILL BUY TRAVEL SURE EVEN IF I HAVE A PRE-EXISTING CONDITION?
Yes, However. TravelSure has exclusions on pre-existing conditions as detailed in the full terms and conditions.
 
DOES MY BAGGAGE BENEFIT COVER THEFT?
Yes, Travel Sure covers theft as long as it occurs while the baggage is in the possession of the common carrier/ Airline Company and the whole baggage itself was stolen. No benefits will be given to loss of an item or several items contained in the baggage unless the baggage itself was lost. Proof such loss must be obtained in writing from the common carrier/airline company management and such proof must be provided to the Company.
 
WHAT DO I DO IF I NEED TO MAKE A CLAIM?
You may request for a list of documents needed for claims thru travelsure@malayan.com, or you may call the service hotline at +63(2) 242-8888 local 8557 or +63(2) 628-8557
 
HOW LONG IS THE CLAIMS PROCESSING TIME?
Claims will be processed within 7 to 10 working days after you have submitted all required documentation.
 
WHO ARE BEHIND TRAVELSURE?
Malayan Insurance Co., Inc. is underwriting the Travel Sure travel insurance product. Malayan Insurance Co., Inc. is making Travel Sure available to all Cebu Pacific passengers. They have been the number 1 Non-Life Insurance company in the Philippines since 1970.
 
20. WHAT DO I DO IF I DISAGREE WITH THE CLAIMS DECISION MADE?
You may contact Malayan Insurance thru travelsure@malayan.com, or you may call the service hotline at +63(2) 242-8888 local 8557 or +63(2) 628-8557.
 
 

+ Originating South Korea, Taiwan and China


 
 
WHAT IS INBOUND TRAVELSURE?
Inbound TravelSure provides cover for personal accident and emergency medical treatment while you are on travel status anywhere in the Philippines. Inbound Travelsure may be availed by guests departing from South Korea, Taiwan and China and are travelling within the Philippines.
 
WHO ARE QUALIFIED TO AVAIL OF INBOUND TRAVELSURE?

Travelsure may be availed by guest age one (1) year old to sixty-five (65) years old.

 
WHAT OTHER BENEFITS DOES TRAVEL SURE PROVIDE?
  • Personal Accident
  • Emergency Medical Expenses due to accident
  • Trip Curtailment benefit
  • Loss of Sports Equipment
  • Damage to Baggage
  • Baggage Delay
  • Flight Delay
 
WHEN SHALL THE POLICY COMMENCE AND END?

The Inbound TravelSure policy starts upon arrival at the Philippine Immigration Booth and expires upon reaching the Immigration booth at the departure area or your travel reaching the 30th day, whichever comes first.

 
WHAT IS MY MAXIMUM DAY OF COVER?
The maximum day of cover is thirty (30) days per any one Round Trip unless the company has been informed and later accepted the risk to extend cover beyond the maximum day of cover.
 
HOW MUCH DOES IT COST? AND WHERE CAN I AVAIL OF IT?
Only Php 280.00 per passenger for a one-way trip and Php 350.00 per passenger for a round trip. A guest may avail of Inbound TravelSure by booking online for flights originating from South Korea, Taiwan or China or they may ask about Inbound Travel Sure thru Cebu Pacific Call Center and Ticketing offices.
 
WHAT IF I HAVE PREVIOUSLY CONFIRMED A ONE-WAY FLIGHT AND AVAILED OF TRAVELSURE THEN EVENTUALLY DECIDE TO BOOK MY RETURN FLIGHT? CAN I UPGRADE MY ONE-WAY TRAVELSURE?
You can add another one-way TravelSure for your return flight by creating another booking but cannot upgrade the original one-way Travelsure to a round-trip Travelsure. Covers apply per one-way trip.
 
WHO SHALL BE NAMED INSURED?
The insured referred to in this policy shall refer to the person named in the Cebu Pacific Booking.
 
WHO WILL BE QUALIFIED AS THE BENEFICIARY?
The beneficiary should be any first-degree family relationship with the insured (i.e. father, mother, brother, sister spouse, qualified dependents or children).
 
CAN A GUEST REFUND HIS/HER INSURANCE?
No.
 
WHAT IF A GUEST REBOOKS HIS FLIGHT? CAN THEY ALSO REBOOK THEIR INSURANCE?
If the flight is rebooked to another date/time but with the same route, insurance will be carried over to the rebooked flight. However, if the flight will be rerouted, the insurance will be forfeited. But, guest may purchase new insurance for the new route/s selected.
 
HOW MANY DEPENDENTS CAN I DECLARE UNDER THIS PACKAGE?
A passenger may declare up to one beneficiary per policy.
 
CAN I FILE A CLAIM IN MALAYAN IF I LOSE MY LAPTOP ABROAD?
No. Benefits will not be provided for any loss or damage to personal computers (including software and accessories) or laptops.
 
CAN I CANCEL MY TRIP FOR ANY REASON AND GET ALL MY MONEY THROUGH MY TRIP CANCELLATION BENEFITS?
The Trip Cancellation Benefit is only applicable for insurance reasons indicated in the full terms and conditions. Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. For flights covered by Inbound TravelSure (exiting South Korea,China and Taiwan), Trip Curtailment shall apply.
 
CAN I STILL BUY TRAVEL SURE EVEN IF I HAVE A PRE-EXISTING CONDITION?
Yes, However. TravelSure has exclusions on pre-existing conditions as detailed in the full terms and conditions.
 
DOES MY BAGGAGE BENEFIT COVER THEFT?

Yes, Travel Sure covers theft as long as it occurs while the baggage is in the possession of the common carrier/ Airline Company and the whole baggage itself was stolen.  No benefits will be given to loss of an item or several items contained in the baggage unless the baggage itself was lost.  Proof of such loss must be obtained in writing from the common carrier/airline company management and such proof must be provided to the Company.

 
WHAT DO I DO IF I NEED TO MAKE A CLAIM?
You may request for a list of documents needed for claims thru travelsure@malayan.com, or you may call the service hotline at +63(2) 242-8888 local 8557 or +63(2) 628-8557
 
HOW LONG IS THE CLAIMS PROCESSING TIME?
Claims will be processed within 7 to 10 working days after you have submitted all required documentation.
 
WHO ARE BEHIND TRAVELSURE?
Malayan Insurance Co., Inc. is underwriting the Travel Sure travel insurance product. Malayan Insurance Co., Inc. is making Travel Sure available to all Cebu Pacific passengers. They have been the number 1 Non-Life Insurance company in the Philippines since 1970.
 
WHAT DO I DO IF I DISAGREE WITH THE CLAIMS DECISION MADE?

You may submit your complaint to Insurance Commission.
Below are their contact details:

INSURANCE COMMISSION PHILIPPINES
Address: 1071 United Nations Ave., Ermita, Manila, Philippines
Operating Hours: Monday – Friday; 7:30 A.M. – 5:00 P.M. 
Telephone Numbers: (632) 5238461 to 70 Local 127 or 103
Direct Number: (632) 4041758
Email Address: pubassist@insurance.gov.ph
Website Address: http://www.insurance.gov.ph

 

 

IMPORTANT NOTICE:
 
The INSURANCE COMMISSIONER with offices in Manila, Cebu and Davao is the government official in charge of the faithful execution and enforcement of all laws relating to insurance and has supervision over insurance companies. He is ready at all times to render assistance in settling any controversy between an insurance company and a policyholder relating to insurance matters.
 
 
 

Be the first to know about the latest Cebu Pacific promos. Please click here


Do you have any comment or suggestion that may help us improve our service? Click here to leave a message to our staff.
Contact Us